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Ace Meet & Greet

Ace Meet & Greet, Gatwick Airport

Ace Parking’s Meet & Greet service at Gatwick Airport offers a simple, stress-free start to your trip. There’s no need for shuttle transfers or searching for a parking space. Just drive directly to the terminal and hand your keys to a professional Ace Parking driver.

From there, it’s just a short 2-minute walk to the check-in desks, ideal if you're travelling with young children, elderly passengers, or heavy luggage. This service is also perfect for those with limited mobility or anyone wanting a smoother, more convenient Gatwick Airport parking experience.

Key features:

  • No need for shuttle buses or transfers.

  • Drop off at the terminal

  • Great for families, older travellers, and reduced mobility

  • Professional, uniformed drivers collect and return your vehicle

  • Safe and secure parking while you're away

  • Operates around the clock - 24/7, 365 days. 

This is a premium parking option designed for ease, comfort and peace of mind.

Walking time 2 minutes
24-hour operation
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Location

Address:
Gatwick Airport Horley
Gatwick RH6 0PJ
Ace Meet & Greet, Gatwick Airport map

Other information

  1. Directions
  2. Additional Information
  3. Terms and Conditions

Directions

Ace Parking Meet & Greet at Gatwick Airport operates directly from the North and South Terminals, with vehicle collection and return taking place in the designated short stay car parks. Both locations are just a 2-minute walk from the check-in desks.

Follow signage to Gatwick Airport, Once at the airport, proceed directly to the North or South Terminal, depending on your flight.

South Terminal - Drop-Off Instructions

  1. Follow signs for 'Short Stay Passenger Pick-Up' and stay in the right-hand lane.
  2. At the barrier to the Short Stay Car Park, take a ticket, you won’t be charged.
  3. Follow signs to the Orange Car Park and drive to Level 1.
  4. Park in Rows D or E, close to the lifts.
  5. Look for the Meet & Greet area and make yourself known to the uniformed Ace Parking staff.
  6. Hand over your keys and parking ticket for check-in.

North Terminal - Drop-Off Instructions

  1. From the North Terminal roundabout, stay in the right-hand lane for “Drop Off and Hotels”.
  2. Follow signs for “Hotels” and “Sofitel Hotel”.
  3. Continue until you see pedestrian traffic lights between the two hotels.
  4. Turn right immediately after the traffic lights into the Sofitel Hotel Car Park.
  5. If your vehicle registration has been provided, the barrier will open automatically. Otherwise, take a ticket and hand it to the Ace Parking staff.
  6. Follow signs for Meet & Greet Operators. You’ll pass through a vehicle inspection tunnel.
  7. Park in a Meet & Greet bay and check in at the Ace Parking reception.

Arrival contact number (if needed): 01293 533000 (Option 1)
Note: There's no need to call ahead on arrival unless you require assistance.

Return instructions

Return Instructions - South Terminal

  1. Once you’ve collected your luggage, call 01293 533000 to let Ace Parking know you're ready.
  2. Exit the terminal and follow signs to Short Stay Car Parks, specifically Orange Car Park 3.
  3. Your vehicle will be waiting for you in Orange Car Park 3, returned by a uniformed Ace Parking team member.

Return Instructions - North Terminal

If you provided your flight number, Ace Parking will monitor your flight and return your vehicle automatically to the correct location.
If you didn’t provide full return details or your flight is changed, call 01293 533000 after landing.

  1. Once you’ve collected your luggage, call 01293 533000 to let Ace Parking know you're ready.
  2. Exit North Terminal International Arrivals, turn right, and leave the building.
  3. Cross both roads and continue straight under the covered walkway towards the terminal forecourt.
  4. Cross at the pedestrian lights and enter the Sofitel Hotel Car Park.
  5. Follow signs for Meet & Greet Operators. Your vehicle will be ready at the Ace Parking reception area, where uniformed staff will return your keys.

Important information

Last-Minute Booking Changes:
If your travel plans change on the day before your booking starts, please call Ace Parking immediately to update your arrival time.
Contact number for Early returns, Last minute changes: 01293 533000
Early Returns - If you need to return earlier than planned, you must notify Ace Parking as soon as possible.

Security

Ace Parking ensures your vehicle is safe and well looked after while you're away.

Your car will be driven by a fully insured, uniformed professional driver
Vehicles are stored in secure, off-airport car parks

All car parks feature:

  • 24-hour CCTV monitoring

  • Security lighting, alarms, and fencing

  • 24/7 on-site staff patrols

Enjoy peace of mind knowing your vehicle is in safe hands for the duration of your trip.

Disabled facilities

The Ace Parking Meet & Greet service is ideal for travellers with reduced mobility or those needing extra assistance.

  • Drop-off and pick-up areas are located at the terminal, so no walking long distances or taking shuttles
  • Friendly, professional staff are on hand to help with luggage handling or additional support if needed
  • No need to pre-arrange special assistance – the service is designed for convenience

Vehicle restrictions

Please check that your vehicle meets the following requirements before booking:

  • Maximum vehicle height: 2 metres

  • Vehicles must fit within a standard parking bay (2.4m wide x 4.8m long)

  • Trailers are not accepted

  • For insurance reasons, the following vehicles cannot be accepted:

    • Aston Martin, Bentley, Ferrari, Maserati, or Rolls-Royce. Please contact Ace Parking if you're unsure whether your vehicle is eligible.

    • Specially adapted vehicles.

Terms and Conditions

  1. Our Flexible booking option offers you the convenience and flexibility you need. Here’s how it works:
    1. Need to Change Your Plans?
      • You can cancel or change your booking up to 24 hours before your parking period begins without any charges.
    2. Parking Period:
      • Your parking period starts at 12:01 AM on the first day of your booked dates, regardless of your pre-booked arrival time.
    3. Important to Note:
      • If you don’t cancel or update your booking at least 24 hours before your parking period begins, we’ll need to charge you for the full booking. Also, please be aware that we can’t offer refunds if you return earlier than planned.
    4. Booking Adjustments:
      • If you make changes to your booking and the price changes, we’ll either charge or refund the difference based on your adjustments.